Unemployment Specialist (Limited Duration)
BPC – Recovery Sub-Unit
Limited Duration Positions are full time and receive full benefits. They are created and regulated by special grant funding and will end with the expiration of the grant funds; however, they can potentially lead to a permanent position within the agency.
Annual Salary Range: $37,682 – $39,523
Why you will love this position:
This is a first-level professional position specializing in public contact work in the Missouri Division of Employment Security, Benefit Payment Control Recovery sub-unit. This position will work toward recovery of overpaid benefits by initiating collection actions, while maintaining constructive customer relationships.
What you will do:
- Review unemployment claims to interpret and explain overpayments and collection actions.
- Conduct assigned financial investigations, research and resource identification to maintain collection processes.
- Interview claimants, employers and third parties to secure information in the collection of unpaid debt.
- Maintain legal documents, such as assessments, certificates of judgement and garnishments to obtain claimant/employer records and information.
- Exercise independent judgment and initiative within established laws, policies, and procedures.
- Demonstrate effective skip-tracing techniques by locating claimants contact information.
- Work diligently and accurately to complete all assigned work.
- Obtain the necessary cooperation and information using considerable tact and diplomacy while representing the agency in a professional manner.
- Maintain the highest level of confidentiality.
All you need for success:
Qualifications
- 4 years of relevant experience or a Bachelor’s degree
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Desired Attributes
- Ability to communicate clearly, concisely, and professionally with a diverse group of people.
- Ability to use technology effectively to conduct daily work assignments.
- Ability to manage multiple work assignments simultaneously while meeting deadlines and quality requirements.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
If you have questions about this position, please contact: Patricia Smith at Patricia.Smith@labor.mo.gov
The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.