About ICS
ICS is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the United States. As a customer-focused company, ICS integrates the industry’s best technologies and practices for each customer’s specific needs. We also serve as an extension of our customers’ IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Headquartered in Endicott, NY, ICS employs over 200 people throughout its six office locations. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.
We’re passionate about creating a great place to work for our employees. ICS is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. ICS is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work. The primary Unified Communications Technician responsibilities are to maintain and service our customers structured cabling, phone, camera, and access control systems. The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills Our primary office hours are Monday-Friday from 8:00am-5:00pm with a one-hour lunch break each day.
Primary Responsibilities
• Maintains customer UC systems (structured cabling, phone, camera, and access control) by troubleshooting, repairing, and fielding customer support requests.
• Establish UC systems by installing, operating, and maintaining voice, data, and security telecommunication network circuits and equipment.
• Work tickets in order of assignment and plan by the Dispatcher
• Use your time as effectively as possible to assess, plan and resolve UC issues both on site, and remotely depending on the nature of the issue
• Communicate effectively with all necessary team members to resolve issues in a timely manner
• Work closely with your teammates and customers to relay critical information
• Follow all Standard Operating Procedures for your position, function and ICS.
• Perform miscellaneous job-related duties as assigned by the UC Manager
• Appropriately document/update all information related to work performed
• Follow development plan as outlined by leadership
Requirements
Desired Skills & Experience
• Must have 1-3 years’ experience in a similar position or related field.
• Previous phone system certifications or training a plus
• Must have ability to climb ladders, pull communication cable, and physically install UC hardware.
• Must have Entry Level understanding of business UC systems and networking.
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with the ability to multi-task.
• Must own reliable means of transportation.
Salary Description
$45,000-$52,000