Salary : $37,148.80 – $55,640.00 Annually
Location : Northlake
Job Type: Full-Time
Job Number: 202300016
Department: Finance
Division: Utility Billing Clerk
Opening Date: 06/20/2023
Closing Date: 7/20/2023 11:59 PM Central
Description
POSITION FUNCTION SUMMARY:The utility billing clerk is responsible for utility billing, cash receipts, and reconciliations. On a daily basis the utility billing clerks must interact and effectively communicate with the public, vendors, and Town staff members.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES:The statements below are intended to describe the general nature and level of work being performed by individual(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. The position description is subject to change by the TOWN as the needs of the TOWN and requirements of the position change.
- Responsible for answering inquiries from staff, vendors, and visitors regarding accounts receivable, payables and utility billing.
- Responsible for interacting with customers in a professional manner to answer customer inquiries, concerns, and complaints and to provide appropriate solutions regrading utility billing.
- Processing of cash receipts and checks for payments that are received in person, by mail, and electronically from banking institutions.
- Maintain utility customer account database, coordinate utility work orders with staff members, and prepare and process monthly customer utility bills.
- Prepare and submit monthly and quarterly reports on financial transactions which may include balances, actual to budget comparisons and any other information necessary to support annual reports to federal and state agencies and other Town departments.
- Follows all provisions of federal, state and local laws, ordinances and resolutions.
Typical Qualifications
QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual(s) must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge:
- Basic knowledge of cash handling, bookkeeping, accounting, and/or utility billing.
- Basic knowledge of accounting system and/or personal computer spreadsheet software applications as well as business math.
- Intermediate knowledge of customer service best practices
Skills:
- Professionalism
- Teamwork
- Effective Communication (Written & Oral)
- Organized
- Time Management
- Problem Solving
- Data Entry
Abilities:
- Ability to create and maintain spreadsheets and databases in running detailed financial reports or to extract information.
- Ability to learn and follow detailed technical processes for the purpose of billing customers, creating new accounts, maintaining customer databases, and providing solutions to billing inquiries.
- Ability to interpret and apply policies and procedures, abiding by Town ordinances and following all provisions of any applicable state or federal law.
- Ability to convey facts and recommendations relating to utility billing policies and problems in a concise way through verbal and written communication.
- Ability to organize and maintain data records.
- Ability to be punctual and to adhere to the departmental deadlines.
- Ability to collaborate with third party institutions and team members to resolve errors or inconsistencies in billing and/or billing processes.
- Ability and willingness to work with team members and supervisor and to voice any recommendations, concerns, or suggestions through written or verbal communication in a respectful and professional manner.
EDUCATION, EXPERIENCE AND TRAINING:The preferred way to obtain the minimum knowledge, skills and abilities to perform the essential duties and responsibilities of this position are listed below. The Town reserves the right to allow substitutions in the event that a candidate or incumbent exceeds requirements in one area but may be deficient in another.
Formal Education:
- High School Diploma or GED (required).
- Associate Degree in accounting or business administration (preferred but not required).
Relatable Work Experience:
- Proficient in Microsoft Office software, especially Excel.
- Experience in accounting or bookkeeping is preferred.
- Prefer 2 years of customer service experience.
- Demonstrated ability to learn new software and processes; experience with STW or OpenGov financial software is a plus but not required.
- Relevant work experience resulting in acceptable proficiency levels in the above knowledge, skill and education requirements may be substituted in lieu of specific education requirements.
Training (License and/or Certification):
- Valid Texas Driver’s License
Supplemental Information
CONTACT WITH OTHERS: To perform this position successfully, an individual(s) may be required to have contact/communications with individuals internally and externally on a regular basis.
Town EmployeesDaily. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.Town ConsultantsOccasional. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.Appointed OfficialsOccasional. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.General
Public/CitizensDaily. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.Community OrganizationsOccasional. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.Elected OfficialsOccasional. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.Vendors/Contractors /Regulatory AgenciesWeekly. Verbal exchange over telephone and in person. Written exchange through correspondence such as e-mail, letters, and memorandum.
We offer a complete benefits package to full-time employees including health care, life insurance, short- term and long- term disability, dental, and vision plans. We also offer a competitive retirement matching program through the Texas Municipal Retirement System.
01
Do you have any accounting or bookkeeping experience?
- No
- Yes (2 Years or Less)
- Yes (More than 2 Years)
02
Do you have any customer service experience?
- No
- Yes (2 Years or Less)
- Yes (More than 2 Years)
Required Question