Salary : $42,078.40 – $53,372.80 Annually
Location : Clermont, FL
Job Type: Full-Time
Job Number: 01013
Department: Finance
Division: Utility Billing
Opening Date: 08/08/2023
Closing Date: Continuous
General Description
This position is responsible for generating monthly bills and delinquent notices to the City of Clermont utility customers along with coordinating collections on the delinquent accounts. This position will also generate reports, post electronic payments, import billing files and reading data, and provide customer service support for billing inquiries. Work is performed under the general supervision of the Utility Billing Manager.
This position is non-exempt. Fair Labor Standards Act overtime provisions will apply.
Per Florida Statute 295.065, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and that certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.
Primary Duties
- Prepares monthly bills for all City of Clermont Water, Sewer, Stormwater and Garbage customers.
- Imports data files to be used for billing, understands and interprets data.
- Creates final bills for customers who are ending service. Processes refund batches for any credits or deposits left on final accounts.
- Generates second notices to customers who are past due.
- Generates and formats the customer shut-off list for customers who do not pay by their final due date.
- Assists customers via email and telephone with escalated billing inquiries and complaints.
- Research and report billing errors and make corrections where needed.
- Creates work orders where billing situations deem necessary to verify prior readings or meter technicalities.
- Track all work orders daily to ensure all scheduled service requests have been completed the prior day. Ensure they are flowing properly from Lucity system to Munis system.
- Process Web/IVR/Lockbox payment files, research and correct any batch processing errors. Reverse any payments that were returned by the bank.
- Collects and analyzes work order results to use for billing adjustments.
- Performs Customer Service Representative Duties as needed including taking customer payments, answering customer inquiries, and setting up or closing out customer accounts.
- Serve as primary/back up Public Records Coordinator for the Utility Billing area with gathering documents for public records requests and annual retention and disposal.
- Performs other duties as assigned.
Minimum Qualifications
- High School Diploma or GED.
- One (1) years of customer service and cash handling experience.
- Two (2) years of utility billing experience.
- Or equivalent training, education, and/or experience.
- Preference given for experience with Tyler Technologies/Munis.
- Ability to deal effectively with stress and time pressures.
- Working knowledge of Microsoft Excel and Word.
- Valid Florida Driver’s License.
In some cases, an equivalent combination of higher education and experience may be considered, provided that the education and experience is in a relevant and related field.
Essential Physical Functions & Environmental Conditions
Physical Demands
- Requires sedentary work involving standing or walking for brief periods.
- Exerts up to 10 pounds of force on a regular basis.
- Operates office equipment requiring moderate dexterity.
- Requires normal visual acuity and field of vision, hearing, and speaking abilities.
Work Environment
Works inside in an environmentally controlled space. The position is exposed to no unusual environmental hazards.
The City of Clermont is an Equal Opportunity Employer. The Americans with Disabilities Act requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are encouraged to discuss potential accommodations with management.
To perform this job successfully, an individual must be able to perform all of the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Job functions described are not to be construed as a complete statement of all duties performed. Employees may be assigned additional duties by management as deemed necessary. Duties not contained herein may be considered essential to performing this job successfully, just as though they were included in this job description.
The City of Clermont has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
City of Clermont Benefits