Amazon is radically rethinking how to improve the experiences for all of its software builders. In early 2022, we brought existing and nascent teams under a new banner, Amazon Software Builder Experience (ASBX), with a mission to modernize our processes and tools so software builders of all types can focus on innovating, rather than waste time wrestling with outdated and obtuse mechanisms.
From training for new employees and surfacing actionable recommendations based on insights from service metrics to streamlining code deployment and integrating customizable tooling to automate human-repeatable tasks across our portfolio, we are looking for every opportunity to make Amazon the best place to build software.
In total, we have UX opportunities in ASBX for issue tracking, task management, incident alerting and response, change management, application infrastructure tooling, automation tooling for all of those things, metrics gathering for all software builder insights and the resulting data visualization to recommend trustable response, in addition to roles for how we onboard and train software builders whether new or tenured at Amazon, make it easier to publish, share, and discover all content streams to more easily institutionalize tribal knowledge, and create experiences which allow for users to easily move from any of those tools to the others with minimal effort.
Currently we are beginning work to improve both the technical and UX-centric aspects of our builder experiences in the following areas:
* The full code pipeline from authoring and deployment to governance and testing;
* Automating tasks where humans can be removed;
* Monitoring issues at the micro- and macro-levels, and giving users streamlined means to reduce mitigation time;
* Alerting builders to incidents with valuable insights to determine where attention is required at any time and in any place;
* Implementing new work orchestration tools to help all Amazonians find the right teams to do any kind of work across our full portfolio;
* Instituting a new, scalable set of tools to gain operational insight into how all Amazon services are functioning and knowledgeable recommendations on ways to improve;
* Revitalizing our training, documentation, Q&A, and video tools to let domain experts across the company help other Amazonians discover the knowledge they need to innovate more easily on behalf of their customers.
#ASBX
Key job responsibilities
* Set vision, strategy, and standards for design excellence, promoting integration of design into product development processes.
* Partner with other design and research managers within the team, as well as product managers and engineering teams across all of ASBX to create solutions that meet a high software builder experience bar and align with technology capabilities.
* Hire, develop, and manage UX designers for multiple products within the software builder experience charter.
* Collaborate with other design leaders across Amazon to raise the bar for design and align on best practices.
A day in the life
You’ll meet with product and engineering leaders as well as UX Designers and Researchers to cover progress on features, review documents and attend team meetings with cross-functional leadership across our larger organization to ensure design thinking is applied to our overall development processes, help guide designs produced by the ICs you manager (surprise!) and help steward the UX team for cross-organizational improvements on shared workflows across our suite of tools.
About the team
Our org has the mandate to make Amazon the best place to build software. This starts by making sure our close-knit team of designers and researchers are helping our partners identify, prioritize, and construct the right tools for Amazon’s software builders. The Design & Research team meets regularly to share ideas and work so we can cross-inform product recommendations for our entire portfolio, and refine our methods. We also look for opportunities to socialize regularly, regardless of where everyone may be geographically.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 6+ years of design experience
– 3+ years of leading design teams experience
– Experience managing teams
– Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver
PREFERRED QUALIFICATIONS
– Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
– Experience with agile/scrum
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,300/year in our lowest geographic market up to $225,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.