** This role will be based in the Device Design Group’s Seattle location.**
Amazon’s Device Design Group has launched revolutionary products like Echo, Fire TV, Alexa Communications, and more. Within DDG, the DDG UX Research (UXR) team enables Amazon’s Devices and Alexa business to make informed decisions based on sound mixed-method research and analytics. We are looking for an experienced and motivated UX Researcher to join our growing team of mixed-methods researchers, and raise the bar on how we gather and apply customer insights at Amazon. If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with a diverse set of highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.
Key job responsibilities
– Help product teams and leadership determine the right research questions to ask.
– Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.
– Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.
– Successfully persuade key cross-functional stakeholders to take aligned action on research findings. Inspire them and help them internalize opportunities to delight customers and differentiate our service.
– Translate insights into measurable customer experience outcomes aligned to business goals.
– Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.
– Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.
– Generate insights and artifacts that influence and are adopted by other teams across Amazon.
About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 3+ years of demonstrated success contributing to the design of successful digital products and services.
– MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.
PREFERRED QUALIFICATIONS
– A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry).
– Facility for uncovering root causes of good or bad research results for a given UI design.
– Experience in the utilization of behavioral data and the design and analysis of A-B tests a plus.
– Experience in the application of a variety of research methods; qualitative and quantitative, attitudinal and behavioral, generative and evaluative.
– Experience designing and running original experimental research on digital products and services.
– Working understanding of the design process and how research is appropriately integrated at each phase.
– Understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
– Strong grasp of quantitative data analysis and inferential statistics.
– Solid written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
– Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.