WE’RE DOUBLING DOWN ON YOUR FUTURE
- Competitive salary at $18.28/hr. +tips with discretionary performance bonuses 2x a year!
- Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
- Complimentary meals and covered team member parking.
- Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
- Flexible Spending Account options for health care expenses.
- Variety of additional voluntary benefits and retirement plans.
GET TO KNOW THE ROLE
The Valet Lead under direction from the Valet/Transportation Manager/Asst. Manager is responsible for setting the tone and creating a work environment that provides fast, friendly, and excellent service to all Casino guests. The primary purpose of this position is to assist guests, efficiently park and retrieve vehicles, and provide guidance to the team as necessary by promoting positive team member and guest relations and sets the example for the department.
WHAT YOU’LL DO
- Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
- Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
- Always greet all guests and maintain a professional image.
- Instruct, train and coach new hires and team members on the expectations and responsibilities of their positions and the department.
- Open doors of arriving guests and greet them with the proper salutation; assist elderly and disabled guests as needed.
- Park and retrieve guests’ vehicles in a timely manner ensuring the utmost in vehicle safety.
- Write a legible claim check, noting any prior damage to the vehicle on the ticket.
- Ensure security of vehicles and its keys and assign job tasks as necessary to Valet Parking Attendants.
- Give accurate directions to guests when necessary.
- Assist in the development and implementation of goals and objectives for the transportation department.
- Implement departmental procedures and policies to ensure efficient, safe, and secure operations; ensure departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
- Ensure all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
- Maintain and review tracking and logging processes to measure and monitor productivity and capacity.
- Promote a safe and healthy work environment by reporting work hazards and accidents immediately to Management.
- Under the guidance of management and security may recommend alternative transportation solutions to guests that appear to be intoxicated, in accordance with established policies and procedures.
- Maintain a positive attitude in extreme weather conditions of cold or very hot temperatures.
- Drive a sense of urgency within team; ensure attendants run/jog to and from cars.
- Demonstrate high personal standards for performance and encourage others to do the same.
- Complete assigned tasks utilizing Microsoft Office, including tracking vehicle statistics, gratuities, scheduling and performing multiple inspections.
- Ensure that office supplies are up to appropriate par levels.
- Conduct various departmental inspections and communicate results to Management.
- Implement initiatives to improve the team member experience and Guest Survey ratings.
- Assist with scheduling and make schedule alterations as necessary.
- Contribute to departmental meetings and conduct presentations as requested.
- Create, maintain, and facilitate a positive work environment.
- Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
- Smile and engage guests and team members with a positive professional demeanor.
- Performs other duties as assigned.
WHAT YOU’LL BRING
- Ability to obtain a Class III B gaming license.
- High school diploma or GED equivalent required.
- Minimum 2-years driving experience required.
- Intermediate computer skills and proficient knowledge of MS Office Suite required.
- Ability to operate vehicle with standard transmission required.
- Previous supervisory or lead experience preferred.
HOW YOU’LL BE SUCCESSFUL
- Knowledge in operating all types of passenger vehicles with standard or automatic transmission.
- Knowledge of health & safety standards, and safety regulations as required.
- Skilled in communicating effectively both orally, in writing and electronically. Read, write, and speak English fluently.
- Ability to demonstrate strong interpersonal skills with a “guest first” mentality.
- Ability to build relationships with guests to build repeat business.
- Ability to handle difficult situations involving guests to ensure guest satisfaction.
- Ability to display a sense of urgency when assisting casino guests.
- Ability to drive all cars in a safe manner and adhere to traffic laws and driving regulations.
- Ability to learn and adhere to policies and procedures, respectful work environment, and performance.
- Ability to document incidents and write up reports in an accurate and legible manner.
- Ability to respond and resolve guest complaints in a manner compliant with Muckleshoot Casino standards and image.
- Ability to interact with diverse individuals and function as a member of the team.
- Ability to identify intoxicated guests and follow department procedures in handling such guests.
- Ability and willingness to work various shifts, weekends, and holidays.
- Ability to work with and maintain confidential information.
- Ability to provide coaching, training, and encouragement for the staff.
- Ability to maintain a clean driving record during the course of employment.
- Ability to utilize portable radio to be in constant contact for the Department as needed.
WHAT TO EXPECT
- Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
- Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
- Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
- Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what’s described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we’ve built together.
- Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.
- Position requires successful completion of physical exam.