Description
Veeva Technical Lead
- Responsible for the overall IT delivery of the Veeva CRM, Lightning, MyInsights and PromoMats Managed services Program
- Responsible for customer stakeholder communications, Governance, status updates and proactive escalations
- Continuously monitor and proactively identify risks elements and develop mitigation plans
- Proactively identify dependencies, challenges, conflicts, risks across teams / people / vendors and bring it to Ultragenyx management attention and enable resolution
- Coordinate with offshore for service delivery including on-call support during outside of service window
- Lead the team and achieve desired outcomes per the defined schedule
- Manage daily / weekly / monthly prioritizations for the team
- Monthly / Quarterly Business Review reporting
- Provide resolution for priority 1 and 2 incidents and service requests raised by users in Onshore time
- Provide Subject Matter Expertise to Ultragenyx as well as offshore team on changes and enhancements
- Provide support to Business during UAT
- SPoC for any functional queries and also participate in requirements capture meetings and pass on the information to offshore
- Coach super-users on new functionalities
- Provide CoE updates and inform of any upcoming features released by Veeva CRM, PromoMats, and/or Salesforce
- Manage communications, onboardings, trainings, coordination between offshore-onshore teams
- Provide Office Hours for Veeva CRM and PromoMats as per the mutually agreed schedule
- Coordinate with Ultragenyx Testing team and provide Support for QA
Why Cognizant Salesforce
- Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving transformational experiences using Salesforce solutions.
- We have 9800+ Salesforce-skilled people globally
- Ranked #3 total number of certifications with overall 4.77/5 rating in Salesforce ecosystem
- 2400+ projects for 800+ clients, many of which are Fortune 500 companies
- Powered by our world-class global delivery, our unique partnership is based on our shared obsession with helping our clients create transformational experiences
- Cognizant’s Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement.
- 7 Innovation Partner Awards (Industry and market awards and rated the no.1 in 2 Industry Segments
#LI-NC1
Salary and Other Compensation:
The annual salary for this position is between $98,000.00 – 178,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Veeva vAlign
PL2
Desired
2
Myinsights
PL2
Desired
3
Veeva Network
PL1
Desired
4
SFDC Sharing and Visibility
PL2
Desired
5
Salesforce Data
PL2
Required
6
Veeva Core
PL3
Required
7
Salesforce Security
PL2
Desired
8
Salesforce Lightning
PL3
Desired
9
SalesForce Identity
PL2
Desired
10
SFDC Dev & Customization
PL2
Required
11
Salesforce Integration
PL2
Required
12
Salesforce Configuration
PL2
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.