Database Curator (hybrid remote/in-person)
Industry: Essential community services
Location: 75% remote, 25% in-office (Fort Lauderdale)
Schedule: Full time, 40 hours per week with core hours of 8:00am – 4:00pm
Compensation: $20.67 hourly salary plus generous benefits package (see below)
Summary of Qualifications:
- Have a Bachelor’s degree from an accredited four-year university OR three (3) years of related work experience
- Be able to pass a level two (2) DCF background screening and a drug test
- Have relevant experience providing information and referral services, managing databases, or working in human services or non-profit organizations (preferred)
- Excellent written and verbal communication skills
Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges–big or small–by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are searching for a Database Curator to join our team to expand our reach with veterans services. If selected for this role, you’ll be responsible for the maintenance and integrity of 211 Broward’s comprehensive database of human and social service programs, government agencies, and pertinent information and resources available in the service area, with an emphasis on resources for veterans. The accuracy of this database is vital to the success of our 24/7 helpline, as it is constantly being referenced by our Helpline Counselors and Peer Support Specialists during calls. Daily tasks include researching, cold-calling or visiting local organizations, screening for predatory agencies, accurately entering information into the database, interacting with team members, and special projects as assigned.
We think the ideal candidate is someone who:
- Is a veteran themselves, perhaps having served in intelligence or communications
- Is willing and able to learn about 211’s mission and goals through training and experience
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Is comfortable working autonomously and partially remote once adequately trained
- Has strong attention to detail and proactively reviews, edits, and updates their work
- Is passionate about assisting others and has a background in service
- Is technologically savvy and able to learn new programs quickly
- Has roots in Broward County and knows the surrounding area well
If this describes you, please read on!
Essential Tasks of the Database Curator
- Manages the 211 Resource Database (Database) and develops expertise in use of all front-end, back-end, and administrative features
- Maintains the records in the Database, ensuring that they are up-to-date, accurate, consistent, compliant, and indexed with appropriate AIRS taxonomy
- Researches services available in the community and assists agencies in completing application and update forms
- Assists team members in identifying areas for improvement to ensure quality service provision to the community
- Assists in creating and analyzing reports of resource records, such as service availability and database usage trends
- Reports updated community resource information to 211 Broward Director of Data Services, Supervisors, and coworkers
- Assists in the training of 211 Broward Staff in properly searching the database to find appropriate resources to refer to clients, may facilitate seminars to staff, outside agencies, and general community as requested
- Develops and maintains strong professional relationships with service providers, including agency visits and presentations
- Attends community meetings of service providers and outreach events for the public, serving as a representative of the 211 Broward Resource Department, as needed
- Follows up with community providers to determine disposition and/or advocate for client services (unmet needs)
- Responds to service providers’ and clients’ concerns regarding issues with resources
- Assists the community in responding to immediate, long-term, emerging, and changing needs through special projects and speciality services
- Demonstrates culturally competent communication with diverse populations, by adjusting communication techniques to match age, culture, level of sophistication and language capabilities of clients
- Attends and participates in in-service training sessions; attend seminars/workshops related to program and professional development as requested
Requirements
To be considered for this position, you must:
- Be a veteran of the United States Armed Forces and be able to produce a DD214
- Reside in the Fort Lauderdale/Broward County area and be able to work in-office one week each month (25%)
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Be able to pass a level two (2) DCF background check and drug test prior to employment
- Have reliable transportation and the ability to complete site visits to community organizations as part of the 25% in-office requirements
- Meet or exceed our experience requirement:
- Have a bachelor’s degree from a four-year university in a related field OR
- Have a combination of education and relevant work experience (referral services, database management, human services, non-profit, etc)
- Have strong computer literacy skills, working knowledge of MS Excel a plus
- Have high attention to detail and enjoy research-based tasks
- Understand that occasional overtime may be requested during natural disasters such as hurricanes
- Have knowledge of AIRS taxonomy (preferred) or be able to obtain AIRS Database Curator Certification within 1 year of hire
- Spanish or Haitian Creole fluency (preferred, not required)
Benefits
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
- $20.67 hourly salary
- 100% employer-paid individual health, vision, dental, life, and short term disability insurances (coverage begins after 60 days of employment)
- Access to virtual mental health and therapy services through MyStrength with no co-pay
- Dependent health, vision, and dental plans available for purchase
- 403(b) retirement plan with potential for variable annual employer contribution
- Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
- Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)
- Nine (9) paid holidays throughout the year
- 100% paid eight (8) week upfront training, plus future opportunities for employer-sponsored certifications
- Student loan forgiveness through the U.S. Department of Education Public Service Loan Forgiveness (PSLF) program
- Work supplies such as company laptop, mouse, headset, paper, and pens
We welcome and encourage diversity in our workplace.
211 Broward is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
Build a challenging and rewarding career with us! We look forward to your application.