Description
Cognizant Technology Solutions is looking for “Voice User interface designer (VUI) – IVR Call flow design skills” to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!
Role: Voice User interface designer (VUI) – IVR Call flow design skills
Location: Baskin Ridge, NJ / Remote
Job Description: A Voice User Interface (VUI) Designer creates adaptive interfaces for state-of-the-art, IVR speech solutions. This creative team member gathers and interprets business requirements to identify appropriate features, develop a logical and adaptive call flow, write natural and conversational system prompts, and anticipate user responses. A designer helps create the verbiage and persona in the prompts as well as coaching the professional voice talent in the recording sessions. The designer communicates the design and creates a detailed design specification document that directs call flow and grammar development. The VUI designer also plays an integral part in some aspects of application tuning. The VUI designer provides the detailed call flow design that is used to support development and testing efforts.
Job Responsibilities:
Review business requirements
• Represent the caller’s point of view in requirement analysis
• Create high level design documentation
• Prepare sample dialogs
• Create directed dialog and natural language call flows
• Write detail design specifications
• Update current design documents with the required call flow changes to meet business requirements
• Walk thru design updates with business and IT partners
• Incorporate usability and usage data to refine design
• Include technical components to call flow design
• Create wav file order request with coaching notes
• Work with professional voice talent
• Submit all design updates within the required project milestone timeframes
• Participate in analysis and identify recommendations
• Identify innovation and enhancement ideas to meet the caller needs and business strategic objectives
• Contribute to business cases for enhancements
• Review and analyze post IVR survey results
• Usability testing
• Grammar review
• Represent current industry best practices
• Ability to design in both waterfall, Agile and blended initiatives
• Thought leadership
• Consensus building
• Ability to design cross channel/integrated call experiences using: SMS, email, web, mobile and chat
Good communication skills and Business analytical skills.
Minimum Qualifications:
Must have Voice User interface design skills especially on Health care industry will be added advantage
Preferred Qualifications:
Good communication skills and Business analytical skills.
• Skills or experience in the following areas are preferred not required:
o Writing and Communication, Human Factors Engineering, User Interface Design and Usability, Speech Recognition, Data Analysis, and Project Management.
• BA/BS
• Customer/Consumer experience
• Health Care Experience
• Call Technologies
Salary and Other Compensation:
The annual salary for this position is between $120,000/Year to $130,000/Year depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
IVR
PL1
Required
2
Incident Management
PL1
Required
3
MS Visio
PL1
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.