The Citi Retail Services (CRS) Business Operations Department is searching for an individual with experience in understanding how to create requirements, establish systems infrastructure and processes to support cardholder terms and conditions as outlined within partner contracts. The position, Product Management Lead Analyst, is a senior level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
The role requires an understanding of complex pricing scenarios, data mapping and conversion experience, strong understanding of project management discipline, understanding of cardholder terms and conditions and an understanding of how to build and structure controls for sustainability.
This position is responsible for working across the organization to lead pricing strategy development end-to-end for projects, support remediation efforts, new partner launches and new products.
This person will assist in ensuring that testing and quality assurance activities are built effectively and issues that are identified are addressed, as well as troubleshooting issues that surface within the systems. This person will work closely with cross functional business teams to formulate and implement business recommendations and may report out to management, auditors and regulators on pricing functionality.
This position works closely cross functional teams across Partner Management, Marketing, Business Project Management teams, Technology, Risk and Finance.
Responsibilities:
- Responsible for pricing parameters to support projects, contract terms for partners, cardholder agreement infrastructure, provide insight on promotional constructs, review issues, determine pricing solutions and evaluate pricing strategy components within the systems
- Contribute and have the ability to create project documentation to support pricing related activities such as creating business requirements, project plans, decision documentation, testing documentation, as well as process and procedural materials
- Ability to analyze business requirements to ensure delivery of optimal solutions
- Responsible for timely review, research and resolution of pricing -related issues that occur throughout Retail Services
- Project management discipline and problem solving capabilities
- Accountable for reviewing and evaluating pricing quality assurance testing and processes to ensure aligned with the appropriate governance controls; ensure issues are addressed as depicted by the service level agreements (SLA) and the controls are outlined within the Manager Control Assessment (MCA) processes
- Support internal and external audits and walk-throughs as required
- Ensure understanding and adherence to the regulatory requirements for the pricing -related activities
- Understand critical data processes and technology components within the pricing processes; identifying critical gaps and/or opportunities
- Support new partner onboarding; providing conversion and data mapping support
- Develop strong, trust-based relationships with critical internal business partners
Key Collaboration Points:
In order to operate successfully within this role, this position will partner with the following teams:
- Technology
- Business Delivery (BPO)
- Collections
- Customer Service
- Marketing
- Compliance
- Partner Management
- Chief Marketing Officers
- Finance Teams
- Risk
- Legal
- FISERV
- Digital Product
Qualifications:
- 6-10 years of relevant experience
- Knowledge of marketing, credit, acquisitions, product development, and/or analytics
- Knowledge of consumer financial services regulatory environment
- Strong business acumen
- Specific knowledge of private label/co-brand credit cards, commercial products (revolving and PROX); working knowledge of other consumer financial services products a plus
- Jira experience a plus
- Basic SAS and Data Analytics experience a plus
- Web content management exposure and experience with digital disclosure applications a plus
- Demonstrated track record of collaboration across multiple, disparate internal business groups
- Strong problem solving skills to proactively address business questions and the ability to understand trade-offs and impacts, as well as business process reengineering
- Ability to manage multiple projects and priorities across teams and work effectively under pressure in a rapidly changing environment
- Strong verbal and written communication skills; ability to present ideas to audiences at all levels internally and externally
- Demonstrated history of attention to detail and process orientation
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated analytical skills
- Demonstrated problem-solving and decision-making skills
- Understanding of credit card data and credit card systems
- Experience in system analysis and writing business and functional specifications
- Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
- Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
- Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
- Provide informal guidance or on-the-job training to new team members
- Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
- Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
- Implement team procedures, client problem resolution, and client management
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education:
- Bachelor’s degree/University degree. Master’s degree preferred
Job Family Group:
Product Management and Development
Job Family:
Product Management
Time Type:
Full time
Primary Location:
Elk Grove Village Illinois United States
Primary Location Salary Range:
$110,890.00 – $166,340.00
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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