Vue Host- Part Time

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa’s acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable and help your co-workers whenever possible.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Follow telephone procedures while maintaining 4 Key Service Standards at all times.
2. Maintain the reservation log (using computerized reservation systems) and ensure all notes are entered and as detailed as possible throughout your shift.
3. Acknowledge guests immediately as they walk through the door. Ask their name and room number when applicable. Always refer to them by name.
4. Assign wait and bus staff stations.
5. Seat guests, ladies first. Advise the server of any special requests. Tell the server the name and seat number of the party..
6. Keep the pace of the floor at a level that ensures excellent service by limiting covers.
7. Bid the guest a friendly farewell. Remember to use their name whenever possible.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Note any guest comments. If there is a complaint, notify a manager immediately. If there is a positive comment, log in comment book.
2. Knowledge of daily function sheet, in-house VIP’s, current activities, hours of operation throughout the hotel, etc.
3. Be aware of menu items, specials of the day and how they’re prepared. General knowledge of our available wines.
4. Check the restaurant for cleanliness. Report maintenance problems to the maintenance department and poor table appearance to servers and/or bussers.
5. Fax menus to guests from inquiries. Process special guest requests, i.e. birthday cakes, dietary needs, and anniversaries.
6. Recap covers count nightly.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications

QUALIFICATIONS, EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in a front line position directly dealing with people.
• Must be well groomed and have a friendly and outgoing personality.
• Must possess solid communication skills, including the ability to communicate with precision, diplomacy, professionalism and courtesy.
• Must demonstrate exceptional multi-tasking ability and the ability to prioritize and expedite efficiently and courteously.
• Must possess basic computer knowledge and the ability to use touch-screen and keypad to organize and make tables assignments and reservations.

NECESSARY LICENSES/ CERTIFICATIONS

San Diego County Food Handlers card will be required prior to the start of employment.

Pay Rate: $18.50/hr

Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.