Job Description
The Enterprise IT Network Administrator position is responsible for implementing and maintaining the various networking equipment and solutions for the City of Raleigh. Working with other members of the Network team, as well as other departments around the city, this person will implement innovative and advanced systems to the City of Raleigh’s internal and external network infrastructure. Additionally, this position will perform the on-going maintenance and management of the network hardware and software, plan upgrades, as well as troubleshooting incidents, analyzing problems, and monitoring systems for performance. This position reports to the Enterprise IT Network Manager in the City of Raleigh Information Technology Department.
The IT Department plays a major role in the City’s recognition for innovation. The department has recently won the following awards:
- 2019 Drexel LeBow Analytics 50 Award for analytics innovation
- 2019 IDC Smart Cities North America Award for Urban Planning and Land Use
Raleigh is recognized frequently in the national media for a variety of measures of the health of our community. Some of those accolades include:
- Third Best City to Work In ( Fortune , 2019)
- Third Best State Capital in Which to Live (WalletHub, 2019)
- Second Place in Livability.Com’s 2019 Top 100 Best Places to Live
The City employs more than 4,100 staff across 20 departments to support its nearly 490,000 residents and is consistently ranked as one of the top locations in the nation to live, work and play.
Duties and Responsibilities
- Monitor IT network infrastructure alerts and events including review of logs from various technologies, preparation and review of custom reports from core switches, firewalls, routers, UPS’s, wireless controllers and AP’s, load balancers, and other solutions.
- In collaboration with the Network Operations Center (NOC), establish and configure network elements for monitoring that adhere to industry best practices and methodologies for monitoring and alerting.
- Ensure all network equipment configuration is managed in a secure and efficient manner.
- Use knowledge of Layer-1 through layer-7 networking technologies to provide end-users with reliable IT solutions.
- Manage network services, workloads and schedules of vendors and suppliers, and foremost the OLA’s and SLA’s governing IT solutions.
- Plan and participate in the life-cycle management of the networking gear, and in the continuous equipment replacement cycle activities.
- Manage inventory of all networking equipment and implement new network infrastructure for new site implementations and site refreshes.
- Create network diagrams and documentation to ensure accurate and up to date records of deployed solutions, as well as maintain existing documentation.
- Participate in the network team service desk queue, and efficiently identify and remediate any incidents and problems escalated.
- Manage vendors, service providers, and stakeholders during the remediation activities.
- React to alerts, incidents, problems, and requests escalated to the network team.
- Use industry standard troubleshooting tools/equipment/techniques (packet-capture, protocol analyzers, logging servers and alerting platforms), as well as experience and imagination in correlation of events to accelerate remediation of impaired IT services.
- Identify bugs and deficiencies in networking hardware or software, come up with remediation plan(s), and successfully implement remedies to identified network anomalies.
- Share understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.
- Assist with the management and implementation of network infrastructure related projects, including commissioning of newly constructed facilities, networking hardware and software lease refreshments, upgrades, change requests and incident management, and alike.
- Work with project teams across the IT Department and throughout the city to implement network connectivity solutions.
- Participate in site surveys and assessments for IT outfitting and rite-sizing of gear to match end-user’s requirements.
Typical Qualifications
Education and Experience
Associate’s Degree in computer science, information technology or directly related field and four years of related technology support experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Licensing/Certifications
- Valid North Carolina Class C Driver’s License with a satisfactory driving record, or ability to obtain within 30 days of hire.
- Cisco Certified Network Associate (CCNA) required.
Additional Information
Desired Skills:
- Strong teamwork and interpersonal skills
- Ability to develop effective working relationships with all levels of personnel.
- Strong client-service orientation and focus
- Solid written, verbal, and presentation skills
- Self-motivation and problem-solving skills
- Expert in management of Layer-2 and Layer-3 and troubleshooting/tuning techniques of related protocols
- Strong knowledge of routing, including routing protocols (OSPF, EIGRP, and BGP).
- Experience with IP traffic redistribution, route filtering, load-balancing, and VRF
- Strong understanding of VLANs, Subnetting, and IP Provisioning
- Experience with VPN setup and troubleshooting in an enterprise environment.
- Knowledge of wireless principles and understanding of Cisco Wireless Controller and Meraki solutions
- Experience with VoIP is highly desirable (concepts, their application and setup, troubleshooting)
- Experience with MPLS is highly desirable (concepts, their application and setup, troubleshooting)
- Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies – ITILv3 Certification is desirable.
- Willingness to flex workhours within/beyond typical workday as well as participation in sharing the On Call duties is expected.
ADA and Other Requirements:
Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
Medium Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Working Conditions:
Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); frequent exposure to extreme temperatures, inadequate lighting and movement restrictions; and moderate exposure intense noise or travel.
Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.