Company Description
Job Description
DUTIES AND RESPONSIBILITIES
Cornerstone Building Brands is seeking a Warranty Claims Lead to join its amazing team! Cascade Windows offers a broad selection of LC/CW rated vinyl windows and doors.
- Responsible for polite, professional, and efficient telephone & e-mail communications with customers, ensuring timely response to all incoming calls while displaying an eagerness to serve customers’ immediate needs
- Determines warranty eligibility of any service items in question based on current and historical warranty provisions, assigning customer costs for those items which are not covered by warranty
- Reviews customer requests for warranty to ascertain cause for service request, type of malfunction, and course of remedy – working directly with the customer
- Responsible for routing and for scheduling services with homeowners, dealers, or contractors
- Enters complete and accurate order information into order entry system
Qualifications
- High School Diploma or equivalent, College Degree preferred
- 2 years of High Volume Customer Service background
- Experience supporting Claims or Warranty services highly desired
- Knowledge of windows or building materials highly desired
- General construction or building products installation experience is a plus
- Possess excellent written and verbal communication, data analysis, and time management skills
- Must possess organization, multi-tasking skills with the flexibility to manage multiple conflicting priorities, frequent change, and most of all be a TEAM player
- Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors
- Ability to define problems, collect data and establish facts and draw valid conclusions
- Ability to develop rapport with a wide variety of individuals
- Ability to be sensitive and show positive regard for fellow employees
- Ability to work independently and take initiative
- Ability to willingly accept responsibility
- Skill in the use of personal computers, MS Office and Word
Additional Information
This is a hybrid/remote position, candidates must be located near one of our sites on the west coast. (Spokane WA, Auburn WA, Tualatin OR, Sacramento CA)
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
The US base pay range for this full-time position is $19 per hour to $21 per hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement.)
Videos To Watch
https://youtu.be/S1kAZ11FOL0