Company Description
Job Description
DUTIES AND RESPONSIBILITIES
- Receive phone calls and assist customers, homeowners, sales team, contractors, and dealers with various windows and warranty claims
- Initiate clarification calls to customers, as required, for assigned claims
- Maintain contact and claim information in CRM for all assigned claims
- Scheduling activities for Simonton specialists and sub-contractors (optimizing cost and efficiency)
- Host product standard and compliance discussions with customers and homeowners
- Monitor performance on all assigned claims in an effort to increase customer satisfaction and decrease lead times for completion
- Administer Service reimbursements on assigned claims
- Research to identify root cause, lead/participate in long-term solutions
- Participate in discussions with Operations, Quality, IT, and Sales to resolve issues
- Prepare communications to management
- May perform other duties as assigned
Qualifications
- HS Diploma or equivalent required. College Degree preferred
- 5 years experience in customer service and scheduling along with experience in warranty and claims processing
- Experience working successfully with cross functional teams
- Ability to prioritize tasks well and manage time appropriately to meet daily goals
- Experience working in a fast-paced environment
- Ability to work with all customers effectively (internal and external) and maintaining a calm and professional demeanor
- Ability to read, analyze and interpret product manuals, drawings and Standard Operating Procedures
- Ability to analyze a situation to determine the root cause and correct the issue
- Ability to communicate effectively, both orally and written
- Proficient in Microsoft Excel and Word with the ability to learn new systems for advanced productivity
- Strong analytical skills
- Strong leadership and teaming skills
- Knowledge of building materials or construction background a plus
Additional Information
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
The US base pay range for this full-time position is $18 per hour to $21 per hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)
Videos To Watch
https://youtu.be/S1kAZ11FOL0