Resp & Qualifications
PURPOSE:
The Web Editor responsibilities include, but are not limited to, managing content updating or editing for the extranet and other digital projects; effectively managing updates to achieve business goals and priorities; and proficiently and succinctly ensuring updates/edits are made in adherence to documented guidelines and expertise. There is an emphasis on managing content projects and keeping business owners informed of the progress of requested updates. Primary day-to-day activities include implementing updates, validating the look and feel, editing content within the content management system and sending system notifications.
ESSENTIAL FUNCTIONS:
- Performs web edits (which include basic HTML) to ensure proper location, look, feel and functionality of web or digital content. Posts stakeholder documents to the site and sends all required customer notifications. Implements requested updates to widgets and pages and creates and publishes new pages or site sections. Reviews content with an eye for quality to ensure it follows content standards and Style Guide, writing style, grammar, punctuation and spelling. Ensure postings are accurate and implemented with high quality. Monitors web writing for consistency across pages on web/digital media. Ensures proper META data tagging is done on content to optimize internal website search. Ensures search engine optimization and 508 compliance guidelines are followed when making content edits. Works with customers throughout the organization to capture goals and needed revisions or new site pages/sections.
- Assists in developing and maintaining all SOPs and instructional manuals for functional area, trains customer and stakeholders and others on processes and workflows.
- Works with developers and provides input into technical workflows and processes. Immediately escalates issues and concerns with the workflow or CMS to the development team to ensure there is no customer-facing disruption and impact, particularly to contractual requirements.
- Provides guidance, prioritization and motivation to others in order to meet work fluctuations and time sensitive deadlines in the delivery process. Occasional work outside of regular business hours is required to meet mandatory contractual deadlines.
QUALIFICATIONS:
Education Level: Bachelor’s Degree in Communications, Marketing, Writing or related field OR in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications: One year experience in web editing, web content management, writing.
Knowledge, Skills and Abilities (KSAs)
- Previous web content management and proofreading and editing web content experience.
- General knowledge of web usability and functionality.
- Basic knowledge in Adobe Creative Cloud (Illustrator, Photoshop, InDesign).
- Familiarity with content management systems (Drupal, Joomla, WordPress, Sharepoint, TeamSite, etc.).
- Knowledge of Adobe Creative Suite, specifically Dreamweaver, Photoshop, InDesign.
- Knowledge of web development coding language: HTML and CSS.
- Knowledge in the MS Office Suite, particularly Outlook, Word, PowerPoint and Excel.
- This position requires high productivity and high responsiveness to inquiries and stakeholder needs, excellent resolution skills and ability to self-assess constantly shifting priorities to ensure contractual obligations are met.
- Ability to work independently to manage multiple assignments while keeping content owners informed of the progress of their general web edits and aware of any potential problems.
- Ability to think globally and understand how content edits on one area of any particular web property may impact other areas of the site and/or related media.
- Ability to communicate challenges or technical information in a non-technical manner to management and internal content/business owners and stakeholders is important.
- Strong customer service focus and analytical way of thinking.
- Self-starter with an ability to collaborate in a team environment.
- Excellent communication skills both written and verbal.
- Excellent time management skills and meticulous attention to detail.
- Outstanding interpersonal and team environment skills.
- Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
- Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
- The ability to occasionally work outside standard business hours is required.
Travel Requirements:
Estimate Amount: 5% Travel to training and other CareFirst locations.
Salary Range: $50,184 – $99,671
Salary Range Disclaimer
Salary will be based on education, location, experience, certifications, etc. In addition to your salary, CareFirst offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).
Department
Communications Strategy and St
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply: www.carefirst.com/careers
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship.
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