Web Services Technician

Salary: $64,832.00 – $68,244.00 Annually

Location : Lakewood, WA

Job Type: Full-time, regular

Job Number: 2324AF03

Direct Report Unit: Institutional Effectiveness

Department: Marketing and Communications

Opening Date: 08/17/2023

Closing Date: 9/7/2023 11:59 PM Pacific

FLSA: Exempt

Bargaining Unit: AP

Position Objective
Are you ready to put your web design and problem-solving skills to the test? Clover Park Technical College (CPTC) is seeking a self-directed, hands-on Web Services Technician. As the Web Services Technician, you will be working independently and collaboratively with the Web Technologies and Digital Marketing Manager to manage and maintain the reliability of CPTC internet properties, including cptc.edu, microsites, staff intranet, and mission-critical web-based service platforms.

In Your First 6 Months:
In your first six months as the Web Services Technician, you will have the opportunity to:

• Learn about CPTC’s systems
• Identify issues that require immediate attention
• Coordinate with the Executive Director to prioritize updating and maintenance to ensure continuity of service and ongoing integration between systems
• Meet colleagues across the college such as IT and staff in departments who require assistance with content management and/or creation

In Your First Year:
In your first year as the Web Services Technician, you will have the opportunity to:

• Add new module to the college website for items such as:
  • performing overall improvements to UX
  • moving the stand-alone blog into the main website
  • improving SEO
  • implement ADA-accessible colors

Your Team:
You’ll join a team of creative, data-driven colleagues who work together to unlock Clover Park’s potential. This position reports to the Executive Director of Marketing and Communications and is housed in Institutional Research Division. The three departments in this division are Marketing and Communications, Institutional Research, and the CPTC Foundation.

Marketing & Communications is a three-person team comprising the Web Services Technician, the Digital Content Creator, and the Executive Director. This team works nearly exclusively in the cloud and uses the college’s ticketing system, online chat, and video meetings to connect and keep one another updated about projects’ status. As the college’s in-house expert on the workings of the website and related platforms, the Web Services Technician works closely with people across the college to provide training and support. They will cross-train with IT to help spread know-how across divisions.

The Web Services Technician is a full-time position.

This position has been designated as a bargaining unit position represented by the AFT Professional Staff, Local 6431.
Duties and Tasks (Essential Functions)
Duty: Manage/maintain current Web Technologies and Services

• Maintain, upgrade and install software, databases and content delivery systems
• Propose and implement solutions to website issues and other problems encountered by users
• Create and maintain a plan for continued site support, growth, development and upgrades
• Ensure high-quality products and services, according to the provided standards, processes and procedures
• Provide training, access, and user support to campus for tools and software
• Use website analytics to monitor and report on website status
• Use website analytics to guide search engine optimization and other improvements
• Modify web page content, form, and functionality

Duty: New Projects and Properties Development

• Create and maintain a plan for continued site support, growth, development and upgrades
• Participate in planning new platform adoption with marketing and technology teams
• Liaise with campus departments and divisions on the implications of proposed and new platforms
• Work with outside vendors and internal development teams on the implementation of web and web-connected projects.
• Train end users and technology staff on web platforms, applications and projects and develop training resources

Duty: Server management & maintenance

• Manage and maintain the web server, including overseeing appropriate security measures and software updates while managing risk and database integrity
• Update web and server platforms in accordance with bug fix releases, updates and institutional security policies in coordination with information policies to ensure that websites are protected from malware and other types of cyber threats
• Periodically review web server software and structures for security and efficiency, recommending changes as needed • Ensure high availability and backup integrity for all web services

Duty: Cloud-based platform solutions & vendor management

• Propose server hosting and other platform contracts as needed
• Work with vendors to ensure timely delivery of contracted services and products

Minimum Qualifications

• Bachelor’s degree in computer science or related education; or equivalent combination of education and experience
• 1 year experience in website management and development using HTML and CSS
• 1 year experience in server support and server management
• 1 year experience working in a CMS such as WordPress, Drupal or another web content management system.
• Experience integrating web service platforms with other enterprise technologies and databases.
• Experience with Google Analytics, SEO, and UX

Preferred Qualifications

• UX and information architecture experience or training
• Familiarity with PHP, MySQL, and LAMP servers
• 1 year experience with SharePoint
• 3 years of experience in website management and development
• 3 years of experience in server support and server management
• Experience with Pantheon for server and website management
• Working knowledge of Bootstrap and Javascript
• Google Tag Manager or other tag management system experience
• Experience working in higher education or public sector

Application Instructions

• Complete application
• Upload resume and cover letter describing your skills and experience
• Complete Supplemental Questions

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the specific position.Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time

Supplemental Information
At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement StatementWe acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC’s commitment to indigenous tribes, please visit

Why we work for Washington State’s Community and Technical Colleges
There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.

Our HistoryClover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA. Learn more about Clover Park Technical College by visiting .

Equal Opportunity Employer
Clover Park Technical College is an equal opportunity employer and committed to principles of diversity. We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Jeanne Clery StatementNotice of Availability of Annual Security Report: Clover Park Technical College’s Annual Security Report is available online at .

01

Do you have Bachelor’s degree or higher in computer science or related education; or equivalent combination of education and experience?

• Yes
• No

02

Do you have one year experience in website management and development using HTML and CSS?

• Yes
• No

03

Do you have one year experience or more in server support and server management?

• Yes
• No

04

Do you have one or more years of experience working in a CMS such as WordPress, Drupal, or another web content management system?

• Yes
• No

05

Do you have experience with Google Analytics, SEO, and UX?

• Yes
• No

06

Do you have experience integrating web service platforms with other enterprise technologies and databases?

• Yes
• No

07

Do you have experience or training in UX and information architecture?

• Yes
• No

08

Do you have familiarity with PHP, MySQL, and LAMP servers?

• Yes
• No

09

Do you have one or more years of experience with SharePoint?

• Yes
• No

10

Do you have three or more years of experience in website management and development?

• Yes
• No

11

Do you have experience with Pantheon for server and website management?

• Yes
• No

12

Do you have working knowledge of Bootstrap and Javascript?

• Yes
• No

13

Do you have experience with Google Tag Manager or other tag management systems?

• Yes
• No

14

Do you have experience working in higher education or the public sector?

• Yes
• No

Required Question