Overview
Do you want to work in a meaningful job where you can help change peoples’ lives for the better?
At Elements, we believe in creating an outstanding customer experience – from the moment the client calls to book an appointment until they leave our studio! You are the face of our company – so you must embrace the essential healing aspects of our offering and the culture in our studio.
Responsibilities
Responsibilities:
- Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
- Follow our proven sales process to enroll clients into the Elements Massage Wellness Program
- Be the first and final face of hospitality, whether on the phone or in the studio
- Ensure the client appointment paperwork and payment process is brief, painless, and accurate
- Work as a team with our managers and massage therapists to create an environment where clients are the center of the world
Qualifications
Qualifications and Skills:
- Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
- Prior retail sales experience preferred; selling memberships or services in person to potential clients.
- Customer Service in a spa setting or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
- Flexible availiblity between studios if needed (Crofton, Maryland and Edgewater, Maryland)
Benefits
Studio Specific Benefits:
– Pay $15 to $18/hour depending on experience
– Bonuses based on membership sales
– AFLAC insurance contributions
– A complimentary monthly massage at the studio
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.