Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
We are seeking a Margin Assurance Analyst to join our Billing and Credit department. The Billing and Credit department supports the needs of DISH Wireless subscribers, agents, installers, and external departments by providing upfront analysis for enterprise releases and projects. The department also provides support for back-office operations and processes. The department is comprised of multiple facets with a specific focus on targeted operational objectives that include, but are not limited to:
- Customer Payments, Refunds, and Chargebacks
- Billing Accuracy
- Invoice & Usage Accuracy
- Customer Fraud
- Revenue Assurance
- Vendor Relations
The Margin Assurance Analyst will support the operations of Dish Margin Assurance within Billing and Credit for MNO and Wholesale invoicing and reconciliation-related items. A successful candidate will have a strong focus on communication, the ability to manage multiple processes and work streams, great attention to detail, and continuously strive to improve reconciliation and invoicing processes. Also, this candidate will work on various lines of business within Dish Wireless, writing process documentation, communicating with vendors, and advocating for process improvement initiatives.
Key responsibilities:
- Serve as a Subject Matter Expert and fully understand processes and their impact on the overall Dish business; analyze, identify, and implement potential process and systems enhancements to reduce inefficiencies and reduce resource allocation for routine tasks, procedures, and reports
- Monitor and report on invoice activity, and effectively communicate any outliers or errors
- Identify, calculate, and communicate financial impacts caused by invoicing errors or disputes
- Support the needs of the business and departmental OKRs (Objectives and Key Results) understanding the impact on our daily process and identifying areas for improvement
- Create clear and comprehensive process documentation for invoice operations, ensuring accuracy, clarity, and accessibility for various stakeholders
- Build strong relationships with internal teams and external vendors, fostering effective communication and collaboration to streamline the team’s processes
- Proactively identify inefficiencies in existing reconciliation processes
- Conduct thorough analysis and work collaboratively with stakeholders to develop and implement solutions that address these gaps
Skills, Experience and Requirements
Education and experience:
- Bachelor’s Degree or equivalent from a four-year college or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics, or Statistics, and at least two years of related experience, or equivalent combination of education and experience
Skills and qualifications:
- Proven ability to work independently with limited supervision while producing results towards operational goals
- Intermediate to advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
- SQL experience preferred, but not required
- Natural curiosity to explore complex problems and offer well-thought-out solutions; ability to work in fast-paced environment
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.