Requisition ID # 150864
Job Category: Maintenance / Construction / Operations
Job Level: Individual Contributor
Business Unit: Electric Operations
Work Type: Hybrid
Job Location: Oakland
Department Overview
The team in Electric Operations ensure the delivery of safe and reliable electric service to our customers. Electric Operations is responsible for every aspect of PG&E’s electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration, and emergency response.
Position Summary
The Work and Resource Dispatcher- in- Training works with the Work and Resource Dispatcher during the training time frame for 6 months and are assigned duties based on business needs. They will receive and dispatch operation tags to employees in the service, construction, and design work groups and assist employees with issues encountered in the course of their daily work. Optimizes schedules through technology to accommodate changes in employee availability. Ensures that current work load commitments and customer appointments are met by priority. May be required to perform clerical work or other work as assigned. May be required to contact customers or outside public agencies regarding service issues. A service employee who receives and dispatches operation tags and/or assists employees with issues encountered in the course of their day’s work in the service, construction and design workgroups. Optimizes schedules through technology to accommodate changes in employee availability and manages current workload commitments so that the priority of public safety and customer commitments are met. Shall have a comprehensive knowledge of Company’s Customer Service Policies. Shall be familiar with the Company’s gas and electric distribution systems. Will be required to generate pre-defined daily, weekly and monthly operational
and performance reports. May be required to contact customers or outside public agencies regarding service issues.
This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.
PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $47.04 per hour. This wage rate is specific to the locality of the job. The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.
Job Responsibilities
- Dispatch jobs to field operation employees by creating, reviewing, routing and distributing service tags using computer based scheduling and dispatching program – (FAS).
- Monitor and analyze daily work to be completed and update daily work plan schedules in the most efficient manner based on exceptions and day to day changes.
- Ensure prioritization of emergency, customer appointment and ad hoc work, adhere to QAS standards and safety policies.
- Retrieve and document customer data and job status information using computers, Field Order history database and other applicable programs.
- Be responsible for managing same day, short-term, and long-term operation tags.
- Be proficient in working with dispatch technology in distributing work to field personnel.
- Ensures that emergency and priority customer work is dispatched expeditiously in accordance with emergency policies and Qualilty Assurance Standards (QAS).
- Respond promptly to call out procedures and emergency duties during major events or storms
- Ensures that all compliance and company generated work is dispatched as scheduled.
- Actively manage and monitor work completion in real time to ensure customer and company commitments are met.
- Manage work that may interrupt preset daily schedules (emergency, same day and field condition).
- Partner with Work and Resource Scheduler on issues regarding scheduling and completion issues.
- Adhere to all safety regulations and policies.
- Be proficient in customer and employee communication techniques and technology (phone, radio, computer and written).
- Performs duties and associated clerical tasks as assigned.
- Available to perform work in varied shift assignment
- Be proficient in handling multiple tasks and priorities simultaneously
Qualifications
Minimum:
- Must possess a High School diploma, GED or equivalent work experience
- Must be at least 18 years of age
- Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc)
- Must complete Dispatcher -In-Training program within 6 months of hire
Desired:
- 1 year experience using Customer Care & Billing (CC&B)
- 1 year experience using Outage Information System (OIS)
- 1 year experience in an automated call center OR dispatch environment
- Demonstrated proficiency with Microsoft Office products- Word, Excel and SharePoint
- Relevant PG&E Experience
- Relevant Hiring Hall Experience
Pre-Employment Testing
PG&E Employees: You must have qualified on all prerequisite tests prior to submitting an application, and all secondary tests prior to interviewing. For more information on prerequisite and secondary exams, including study guides, please visit the Pre-employment testing program website.
- Clerical Test Battery
- Work Orientation Inventory-Clerical
Purpose, Virtues and Stands
Our Purpose explains “why” we exist:
- Delivering for our hometowns
- Serving our planet
- Leading with love
Our Virtues capture “who” we need to be:
- Trustworthy
- Empathetic
- Curious
- Tenacious
- Nimble
- Owners
Our Stands are “what” we will achieve together:
- Everyone and everything is always safe
- Catastrophic wildfires shall stop
- It is enjoyable to work with and for PG&E
- A healthy environment and carbon-neutral energy system shall be the reality for all Californians
- Our work shall create prosperity for all customers and investors
More About Our Company
EEO
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link: Employee Privacy Notice
PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.